Refund policy

Our 100% Satisfaction Guarantee

Thank you for shopping with RRR Wellness! Need to return an item? No worries - we’ve made the process simple. Here’s all the information you need to return any items from your order.

Change of Mind

We offer a 14 day money back guarantee. 

If your order arrives and you’ve changed your mind we will happily accept any unopened product as a return and provide you with one of the following options, a full refund to the value of the product’s purchase price, or an exchange to another product.

It’s extremely simple! All we ask is that you send the item back to us at your own expense within 14 days of receiving it. 

  • You must return the product within 14 days of receiving it (couriered at your own expense)

  • Products must be unused and in the same condition as when you received them and in the original box and/or packaging

Damaged or Faulty Products 

If your purchase arrives damaged or you feel that there is a fault with the product please discontinue use and contact us as soon as possible on 02108570774 or email me at moira@rrrwellness.co.nz

Here’s what you need to do

First contact moira@rrrwellness.co.nz and let us know why you are returning the products.
Package well and return via NZ Post or other Parcel Carrier of your choice.

Send returns to:

RRR Wellness, 27a Lupin Road, Otaki, 5512. Wellington.

Keep a record of your tracking number until you have received your replacement, credit or refund.

Policy

While the Consumer Guarantee Act and Fair Trading Act provide the basis for RRR Wellness returns policy, we in fact go above and beyond the expectation of these two statutory laws. If your order arrives and you’ve changed your mind we will happily accept any unopened product as a return and provide you with one of the following options, a full refund to the value of the product’s purchase price, or an exchange to another product. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at RRR Wellness

Consumer Guarantees Act 1993

All goods are still guaranteed under the Consumers Guarantees Act. The Consumer Guarantee Act sets out minimum standards for goods sold by RRR Wellness. In the event that goods sold are faulty or damaged, the customer has the right to a replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Procedures

There are three options available for RRR Wellness and our customers who would like to return a product.

Exchange

If a product is unsatisfactory, we can offer to exchange it for another one or another product of the same value. Please note, as mentioned above, products returned for exchange must be unused, in a resalable condition with packaging intact and all labels etc returned with the item.

Money Back

Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website, they may obtain a refund if the product is unused. A refund will be made in the same tender as the original purchase. Please note, as mentioned above, products returned for money back must be unused, in a resalable condition with packaging intact and all labels etc returned with the item, unless they are found to be faulty or damaged.

Store Credits

Store credits are issued via email as a gift card which can be used to make a future purchase, valid for 12 months from the date of issue.